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Chromestar Can't access Advanced Tournament Analysis

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  • Chromestar Can't access Advanced Tournament Analysis

    I've been Chromestar for several weeks now and still can't post in any of the advanced forums. Is it necessary to post here when my status changes??
    Bracelet Winner



  • #2
    It shouldn't be. You've paid the ~$10 so you should automatically be allowed to post. I was when I got to Chromestar again earlier this month.

    Comment


    • #3
      Hi joy,

      Your status in the forum should be updated within a day or two of you reaching Chromestar but clearly there's been an error if you reached it weeks ago. If you email support@pokerschoolonline.com they'll get it fixed for you.

      Cheers,

      Chris

      Tournament of Champions Winner 2013

      Bracelet Winner

      Comment


      • #4
        Good idea Chris, but it didn't help. I got a long email advising me about the need to achieve 150 VPPs in order to access training videos. I've sent another email, maybe this time I'll get a reply from someone who understands English and knows how the PSO forum works. This has been a whole lot of bother just to reply to a forum post, seems like it's not worth the trouble.

        Bracelet Winner


        Comment


        • #5
          Hi joy7108, I will contact Support on your behalf and see what I an find out. I'll post back here when I have more info Cheers, Raiser umbup:
          Moderator

          Bracelet Winner


          Comment


          • #6
            Hi Joy, Please try again to see if you have any eh, joy! If not try again in 24 hours Cheers, Raiser umbup:
            Moderator

            Bracelet Winner


            Comment


            • #7
              After a 2 day wait for a response to my first email, I received this response to my second email:

              Hello Joy,

              Greetings from PSO.

              We have forwarded your email to our Technical Team. Your case will be reviewed and you will be contacted with information as soon as possible.

              Please keep in mind that our technical support is limited and response times may be significantly longer than usual.

              Thank you for your patience and please accept our apologies for any inconvenience caused.

              Regards,

              Bjorn
              PokerSchoolOnline Support Team

              Maybe someday...
              Bracelet Winner


              Comment


              • #8
                Hi Joy, It should be fixed already, see my post above Raiser umbup:
                Moderator

                Bracelet Winner


                Comment

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