PokerStars homepage
  • If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Announcement

Collapse
No announcement yet.

pokerstars website

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • pokerstars website

    I can't connect to pokerstars. I can't even get on their website. No problems getting on any other websites.HELP.

  • #2
    Originally posted by tonydolphin View Post
    I can't connect to pokerstars. I can't even get on their website. No problems getting on any other websites.HELP.
    Hello, If the problem persists contact support@pokerstars.com I'm in Ireland and have no issues connecting today. Anyone else in the UK having issues? Cheers, Raiser umbup:

    Comment


    • #3
      2+2 users are reporting problems in UK.

      Seems to be mostly BT Infinity users...

      http://forumserver.twoplustwo.com/28...l#post41912087

      Comment


      • #4
        I'm in the UK and not having any problems at all. Hopefully those having problems will have things sorted soon.

        Tournament of Champions Winner 2013

        Bracelet Winner

        Comment


        • #5
          Hi Chris,

          It seems that there is still an issue with the connection. I arrived home & cannot connect to stars via BT Infinity.

          I have tried resetting my BT HUB & restarting my laptop, but nothing appears to be working and yet don't seem to have any problem connecting with other sites?

          Can you please help?

          TY

          Tony

          Comment


          • #6
            I'm in Northern Ireland on BT Infinity. Also can't connect PS client or their website. I'm pasting newtworkstatus.log below in case any techs are looking. Problem seems to be limited to 'PokerstarsWebsite, Isle of Man'. Connection sometimes hitting 100%, mainly 45-50% also sometimes drops completely.


            [2014/01/24 21:30:58]
            Host syd-nst.pokerstars.com
            [ 61.8.2.24], Pings=7 , Quality=100 , Lost=0 , Min=312 , Max=314 , Avg=312
            History: 314, 313, 312, 312, 313, 312, 313,
            1 --- [ 192.168.1.254], Pings=6 , Quality=71 , Lost=1 , Min=1 , Max=2 , Avg=1
            History: 1, -1, 1, 1, 1, 1, 2,
            2 --- [ 172.16.19.6], Pings=8 , Quality=100 , Lost=0 , Min=7 , Max=12 , Avg=8
            History: 8, 7, 12, 7, 8, 7, 7, 8,
            3 --- [ 217.41.216.94], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=13 , Avg=12
            History: 12, 13, 12, 12, 12, 12, 12,
            4 --- [ 217.41.216.93], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=52 , Avg=17
            History: 12, 52, 12, 12, 13, 12, 12,
            5 --- [ 212.140.206.18], Pings=7 , Quality=100 , Lost=0 , Min=18 , Max=18 , Avg=18
            History: 18, 18, 18, 18, 18, 18, 18,
            6 --- [ 31.55.165.57], Pings=6 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
            History: 18, 18, 18, 19, 18, 18,
            7 --- [ 31.55.165.107], Pings=6 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
            History: 19, 18, 19, 18, 18, 19,
            8 --- [109.159.250.108], Pings=6 , Quality=100 , Lost=0 , Min=17 , Max=18 , Avg=17
            History: 18, 17, 18, 18, 17, 18,
            9 --- [ 109.159.250.20], Pings=6 , Quality=100 , Lost=0 , Min=25 , Max=27 , Avg=25
            History: 27, 26, 25, 25, 27, 25,
            10 --- [109.159.254.207], Pings=6 , Quality=100 , Lost=0 , Min=24 , Max=26 , Avg=24
            History: 25, 26, 25, 25, 24, 24,
            11 --- [ 195.66.224.21], Pings=6 , Quality=100 , Lost=0 , Min=24 , Max=30 , Avg=27
            History: 30, 24, 26, 28, 30, 24,
            12 --- [ 72.52.92.241], Pings=6 , Quality=100 , Lost=0 , Min=93 , Max=98 , Avg=94
            History: 95, 98, 93, 93, 94, 96,
            13 --- [ 72.52.92.226], Pings=6 , Quality=100 , Lost=0 , Min=153 , Max=162 , Avg=156
            History: 154, 153, 153, 161, 162, 153,
            14 --- [216.218.223.206], Pings=5 , Quality=100 , Lost=0 , Min=160 , Max=161 , Avg=160
            History: 161, 161, 161, 160, 160,
            15 --- [203.192.174.214], Pings=5 , Quality=100 , Lost=0 , Min=312 , Max=314 , Avg=312
            History: 314, 312, 314, 312, 312,
            16 --- [203.192.130.234], Pings=5 , Quality=100 , Lost=0 , Min=306 , Max=345 , Avg=314
            History: 307, 306, 306, 345, 307,
            Host lon-nst.pokerstars.com
            [ 67.195.160.76], Pings=8 , Quality=100 , Lost=0 , Min=110 , Max=153 , Avg=116
            History: 110, 153, 111, 111, 111, 111, 110, 112,
            1 --- [ 192.168.1.254], Pings=6 , Quality=71 , Lost=1 , Min=1 , Max=5 , Avg=1
            History: 5, -1, 1, 1, 1, 1, 1,
            2 --- [ 172.16.19.6], Pings=8 , Quality=100 , Lost=0 , Min=7 , Max=9 , Avg=7
            History: 7, 8, 7, 7, 7, 9, 7, 7,
            3 --- [ 217.41.216.94], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=14 , Avg=12
            History: 13, 14, 12, 13, 12, 13, 13,
            4 --- [ 217.41.216.93], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=12 , Avg=12
            History: 12, 12, 12, 12, 12, 12, 12,
            5 --- [ 212.140.206.2], Pings=7 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
            History: 18, 19, 18, 18, 19, 18, 18,
            6 --- [ 31.55.165.57], Pings=7 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
            History: 18, 19, 18, 18, 19, 18, 18,
            7 --- [ 31.55.165.107], Pings=6 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
            History: 18, 18, 18, 18, 18, 19,
            8 --- [ 109.159.250.94], Pings=6 , Quality=100 , Lost=0 , Min=17 , Max=29 , Avg=19
            History: 17, 18, 17, 17, 29, 18,
            9 --- [ 109.159.250.28], Pings=6 , Quality=100 , Lost=0 , Min=27 , Max=32 , Avg=29
            History: 27, 31, 31, 32, 30, 28,
            10 --- [109.159.254.132], Pings=6 , Quality=100 , Lost=0 , Min=24 , Max=29 , Avg=25
            History: 24, 24, 24, 24, 29, 25,
            11 --- [ 195.66.224.129], Pings=6 , Quality=100 , Lost=0 , Min=26 , Max=35 , Avg=28
            History: 29, 26, 27, 35, 26, 26,
            12 --- [ 66.196.65.15], Pings=6 , Quality=100 , Lost=0 , Min=104 , Max=131 , Avg=116
            History: 125, 109, 119, 104, 131, 113,
            13 --- [ 216.115.100.92], Pings=6 , Quality=100 , Lost=0 , Min=105 , Max=124 , Avg=110
            History: 107, 105, 111, 124, 105, 108,
            14 --- [216.115.108.147], Pings=6 , Quality=100 , Lost=0 , Min=103 , Max=134 , Avg=110
            History: 103, 106, 107, 106, 134, 107,
            15 --- [ 76.13.0.191], Pings=5 , Quality=100 , Lost=0 , Min=105 , Max=111 , Avg=107
            History: 106, 111, 111, 106, 105,
            16 --- [ 76.13.0.27], Pings=5 , Quality=100 , Lost=0 , Min=105 , Max=114 , Avg=110
            History: 111, 114, 111, 113, 105,
            Host usec-nst.pokerstars.com
            [ 128.112.132.86], Pings=7 , Quality=100 , Lost=0 , Min=99 , Max=116 , Avg=109
            History: 102, 111, 99, 115, 115, 116, 108,
            1 --- [ 192.168.1.254], Pings=8 , Quality=100 , Lost=0 , Min=1 , Max=5 , Avg=2
            History: 5, 1, 3, 1, 1, 2, 1, 3,
            2 --- [ 172.16.19.6], Pings=8 , Quality=100 , Lost=0 , Min=7 , Max=29 , Avg=10
            History: 7, 29, 7, 7, 7, 13, 7, 7,
            3 --- [ 217.41.216.94], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=15 , Avg=12
            History: 15, 13, 12, 12, 12, 12, 12,
            4 --- [ 217.41.216.93], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=31 , Avg=14
            History: 12, 31, 12, 12, 12, 12, 12,
            5 --- [ 212.140.206.18], Pings=7 , Quality=100 , Lost=0 , Min=18 , Max=20 , Avg=18
            History: 18, 18, 20, 18, 18, 18, 18,
            6 --- [ 31.55.165.57], Pings=6 , Quality=100 , Lost=0 , Min=17 , Max=18 , Avg=17
            History: 18, 17, 18, 18, 18, 18,
            7 --- [ 31.55.165.107], Pings=6 , Quality=100 , Lost=0 , Min=18 , Max=20 , Avg=18
            History: 18, 18, 18, 18, 18, 20,
            8 --- [ 109.159.250.48], Pings=6 , Quality=100 , Lost=0 , Min=18 , Max=51 , Avg=24
            History: 51, 18, 18, 21, 18, 19,
            9 --- [ 109.159.250.42], Pings=6 , Quality=100 , Lost=0 , Min=25 , Max=32 , Avg=27
            History: 32, 27, 27, 25, 29, 25,
            10 --- [ 109.159.252.65], Pings=6 , Quality=100 , Lost=0 , Min=24 , Max=26 , Avg=25
            History: 26, 25, 25, 25, 24, 25,
            11 --- [ 166.49.211.184], Pings=6 , Quality=100 , Lost=0 , Min=25 , Max=28 , Avg=26
            History: 25, 27, 27, 25, 28, 27,
            12 --- [ 130.117.14.169], Pings=6 , Quality=100 , Lost=0 , Min=26 , Max=41 , Avg=28
            History: 26, 41, 26, 26, 26, 26,
            13 --- [ 154.54.72.253], Pings=6 , Quality=100 , Lost=0 , Min=25 , Max=26 , Avg=25
            History: 26, 25, 25, 26, 26, 26,
            14 --- [ 154.54.44.177], Pings=6 , Quality=100 , Lost=0 , Min=107 , Max=112 , Avg=109
            History: 107, 108, 111, 111, 108, 112,
            15 --- [ 154.54.2.109], Pings=5 , Quality=100 , Lost=0 , Min=98 , Max=181 , Avg=117
            History: 100, 181, 100, 108, 98,
            16 --- [ 154.54.27.118], Pings=5 , Quality=100 , Lost=0 , Min=101 , Max=171 , Avg=125
            History: 101, 116, 171, 125, 112,
            17 --- [ 154.54.27.118], Pings=5 , Quality=100 , Lost=0 , Min=101 , Max=127 , Avg=113
            History: 101, 108, 127, 112, 121,
            18 --- [ 38.122.150.2], Pings=5 , Quality=100 , Lost=0 , Min=106 , Max=113 , Avg=110
            History: 106, 113, 109, 112, 110,
            Host uswc-nst.pokerstars.com
            [ 164.67.183.186], Pings=7 , Quality=100 , Lost=0 , Min=177 , Max=178 , Avg=177
            History: 178, 178, 178, 177, 178, 178, 177,
            1 --- [ 192.168.1.254], Pings=5 , Quality=42 , Lost=2 , Min=1 , Max=5 , Avg=2
            History: 5, -1, 1, 1, 1, 3, -1,
            2 --- [ 172.16.19.6], Pings=8 , Quality=100 , Lost=0 , Min=7 , Max=13 , Avg=8
            History: 7, 7, 8, 13, 7, 10, 10, 7,
            3 --- [ 217.41.216.94], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=14 , Avg=12
            History: 14, 12, 12, 12, 12, 12, 13,
            4 --- [ 217.41.216.93], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=12 , Avg=12
            History: 12, 12, 12, 12, 12, 12, 12,
            5 --- [ 212.140.206.10], Pings=7 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
            History: 18, 18, 18, 18, 19, 18, 18,
            6 --- [ 31.55.165.57], Pings=7 , Quality=100 , Lost=0 , Min=18 , Max=20 , Avg=19
            History: 19, 20, 20, 19, 18, 18, 19,
            7 --- [ 31.55.165.107], Pings=6 , Quality=100 , Lost=0 , Min=18 , Max=21 , Avg=18
            History: 18, 19, 18, 18, 18, 21,
            8 --- [ 109.159.250.82], Pings=6 , Quality=100 , Lost=0 , Min=18 , Max=53 , Avg=24
            History: 18, 19, 18, 53, 18, 18,
            9 --- [ 109.159.250.5], Pings=6 , Quality=100 , Lost=0 , Min=23 , Max=29 , Avg=25
            History: 25, 29, 23, 26, 23, 27,
            10 --- [ 62.6.200.122], Pings=6 , Quality=100 , Lost=0 , Min=23 , Max=60 , Avg=29
            History: 24, 23, 23, 24, 60, 23,
            11 --- [ 166.49.168.33], Pings=6 , Quality=100 , Lost=0 , Min=26 , Max=27 , Avg=26
            History: 26, 27, 26, 27, 26, 26,
            12 --- [212.187.201.125], Pings=6 , Quality=100 , Lost=0 , Min=24 , Max=49 , Avg=28
            History: 24, 24, 25, 24, 49, 24,
            13 --- [ 4.69.200.125], Pings=3 , Quality=20 , Lost=2 , Min=24 , Max=25 , Avg=24
            History: 25, 25, 24, -1, -1,
            14 --- [ 4.69.141.86], Pings=5 , Quality=100 , Lost=0 , Min=167 , Max=167 , Avg=167
            History: 167, 167, 167, 167, 167,
            15 --- [ 4.69.161.82], Pings=5 , Quality=100 , Lost=0 , Min=166 , Max=168 , Avg=166
            History: 168, 166, 166, 168, 166,
            16 --- [ 4.69.161.97], Pings=5 , Quality=100 , Lost=0 , Min=169 , Max=171 , Avg=169
            History: 169, 169, 171, 169, 169,
            17 --- [ 4.69.137.62], Pings=5 , Quality=100 , Lost=0 , Min=168 , Max=168 , Avg=168
            History: 168, 168, 168, 168, 168,
            18 --- [ 4.69.134.150], Pings=5 , Quality=100 , Lost=0 , Min=167 , Max=169 , Avg=167
            History: 167, 168, 167, 169, 167,
            19 --- [ 4.69.134.133], Pings=5 , Quality=100 , Lost=0 , Min=167 , Max=171 , Avg=168
            History: 169, 171, 167, 169, 167,
            20 --- [ 4.69.132.81], Pings=5 , Quality=100 , Lost=0 , Min=167 , Max=167 , Avg=167
            History: 167, 167, 167, 167, 167,
            21 --- [ 4.69.137.38], Pings=5 , Quality=100 , Lost=0 , Min=167 , Max=168 , Avg=167
            History: 168, 168, 167, 168, 168,
            22 --- [ 4.69.144.75], Pings=5 , Quality=100 , Lost=0 , Min=167 , Max=169 , Avg=167
            History: 167, 167, 169, 167, 169,
            23 --- [ 4.59.48.178], Pings=5 , Quality=100 , Lost=0 , Min=167 , Max=170 , Avg=167
            History: 167, 167, 167, 168, 170,
            24 --- [ 137.164.47.137], Pings=5 , Quality=100 , Lost=0 , Min=171 , Max=174 , Avg=172
            History: 174, 172, 174, 172, 171,
            25 --- [ 137.164.46.133], Pings=5 , Quality=100 , Lost=0 , Min=176 , Max=178 , Avg=177
            History: 177, 178, 178, 177, 176,
            26 --- [ 137.164.24.135], Pings=5 , Quality=100 , Lost=0 , Min=171 , Max=172 , Avg=171
            History: 171, 172, 172, 172, 172,
            27 --- [ 169.232.4.104], Pings=5 , Quality=100 , Lost=0 , Min=173 , Max=187 , Avg=178
            History: 173, 173, 187, 173, 185,
            28 --- [ 169.232.4.53], Pings=5 , Quality=100 , Lost=0 , Min=171 , Max=173 , Avg=172
            History: 173, 172, 171, 172, 173,
            29 --- [ 169.232.12.207], Pings=5 , Quality=100 , Lost=0 , Min=180 , Max=184 , Avg=181
            History: 181, 180, 184, 183, 180,
            Host mt-nst.pokerstars.com
            [ 80.65.254.253], Pings=8 , Quality=100 , Lost=0 , Min=39 , Max=86 , Avg=45
            History: 41, 39, 40, 40, 39, 40, 39, 86,
            1 --- [ 192.168.1.254], Pings=4 , Quality=14 , Lost=3 , Min=1 , Max=5 , Avg=2
            History: 5, -1, -1, -1, 1, 1, 1,
            2 --- [ 172.16.19.6], Pings=7 , Quality=100 , Lost=0 , Min=7 , Max=9 , Avg=7
            History: 8, 9, 7, 7, 8, 8, 7,
            3 --- [ 217.41.216.94], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=14 , Avg=13
            History: 14, 12, 13, 14, 13, 13, 12,
            4 --- [ 217.41.216.93], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=13 , Avg=12
            History: 13, 12, 12, 12, 12, 12, 12,
            5 --- [ 212.140.206.10], Pings=7 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
            History: 18, 18, 18, 18, 19, 18, 18,
            6 --- [ 31.55.165.57], Pings=7 , Quality=100 , Lost=0 , Min=17 , Max=19 , Avg=18
            History: 17, 18, 17, 18, 19, 18, 19,
            7 --- [ 31.55.165.107], Pings=6 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
            History: 19, 18, 18, 18, 18, 18,
            8 --- [ 109.159.250.52], Pings=6 , Quality=100 , Lost=0 , Min=17 , Max=42 , Avg=25
            History: 18, 17, 29, 17, 42, 27,
            9 --- [ 109.159.250.22], Pings=6 , Quality=100 , Lost=0 , Min=24 , Max=27 , Avg=25
            History: 25, 24, 25, 27, 24, 26,
            10 --- [109.159.254.152], Pings=6 , Quality=100 , Lost=0 , Min=29 , Max=35 , Avg=31
            History: 31, 29, 29, 32, 30, 35,
            11 --- [ 193.128.43.49], Pings=6 , Quality=100 , Lost=0 , Min=24 , Max=25 , Avg=24
            History: 24, 25, 25, 24, 24, 25,
            12 --- [ 158.43.194.233], Pings=6 , Quality=100 , Lost=0 , Min=25 , Max=48 , Avg=29
            History: 48, 25, 25, 26, 25, 25,
            13 --- [ 158.43.193.230], Pings=6 , Quality=100 , Lost=0 , Min=25 , Max=28 , Avg=26
            History: 25, 27, 25, 25, 28, 28,
            14 --- [ 158.43.48.86], Pings=6 , Quality=100 , Lost=0 , Min=26 , Max=87 , Avg=36
            History: 27, 26, 29, 26, 26, 87,
            Host psweb-nst.pokerstars.com
            [ 77.87.181.63], Error - Status 6 , Lost=5
            1 --- [ 192.168.1.254], Pings=5 , Quality=42 , Lost=2 , Min=1 , Max=4 , Avg=1
            History: 4, -1, 1, 1, 1, -1, 1,
            2 --- [ 172.16.19.6], Pings=7 , Quality=100 , Lost=0 , Min=6 , Max=8 , Avg=7
            History: 7, 7, 7, 8, 7, 7, 6,
            3 --- [ 217.41.216.94], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=13 , Avg=12
            History: 13, 13, 12, 12, 13, 12, 12,
            4 --- [ 217.41.216.93], Pings=7 , Quality=100 , Lost=0 , Min=12 , Max=13 , Avg=12
            History: 12, 12, 12, 13, 12, 12, 12,
            5 --- [ 212.140.206.18], Pings=7 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
            History: 18, 18, 18, 18, 18, 18, 19,
            6 --- [ 31.55.165.57], Pings=7 , Quality=100 , Lost=0 , Min=18 , Max=22 , Avg=19
            History: 18, 22, 19, 18, 19, 18, 19,
            7 --- [ 31.55.165.107], Pings=6 , Quality=100 , Lost=0 , Min=18 , Max=19 , Avg=18
            History: 18, 19, 18, 18, 18, 18,
            8 --- [109.159.250.116], Pings=6 , Quality=100 , Lost=0 , Min=17 , Max=48 , Avg=23
            History: 18, 18, 19, 48, 17, 19,
            9 --- [ 109.159.250.15], Pings=6 , Quality=100 , Lost=0 , Min=23 , Max=35 , Avg=27
            History: 23, 25, 27, 35, 27, 29,
            10 --- [109.159.254.235], Pings=6 , Quality=100 , Lost=0 , Min=25 , Max=29 , Avg=27
            History: 28, 27, 27, 25, 27, 29,
            11 --- [ 166.49.211.164], Pings=6 , Quality=100 , Lost=0 , Min=25 , Max=32 , Avg=26
            History: 32, 25, 25, 25, 25, 27,
            12 --- Error - Status 6 , Lost=4
            13 --- Error - Status 6 , Lost=4
            14 --- Error - Status 6 , Lost=4
            15 --- Error - Status 6 , Lost=4
            16 --- Error - Status 6 , Lost=4
            17 --- Error - Status 6 , Lost=4
            18 --- Error - Status 6 , Lost=4
            19 --- Error - Status 6 , Lost=4
            20 --- Error - Status 6 , Lost=4
            21 --- Error - Status 6 , Lost=4
            22 --- Error - Status 6 , Lost=4
            23 --- Error - Status 6 , Lost=4
            24 --- Error - Status 6 , Lost=4
            25 --- Error - Status 6 , Lost=3
            26 --- Error - Status 6 , Lost=3
            27 --- Error - Status 6 , Lost=3
            28 --- Error - Status 6 , Lost=3
            29 --- Error - Status 6 , Lost=3
            30 --- Error - Status 6 , Lost=3

            Comment


            • #7
              I seem to be able to log-in to the site now.

              Logged in and self-excluded again. So definitely back up and running with BT Infinity but I guess it can drop out again at any time. Strange that it was just Poker sites and nothing else.

              Comment


              • #8
                Check my post in the Bad Beat forum.
                Lost con too many times, thought it would be for the whole night, but seems ok for now.
                Glad to see it wasn't just me.
                Bracelet Winner

                Comment


                • #9
                  I'm bt infinity and was ok last night but i'm having the same problems again today

                  Comment


                  • #10
                    Me too!!!!

                    I've emailed support again & waiting for a response.
                    Last edited by Prodigy237; Sat Jan 25, 2014, 02:42 PM. Reason: Added

                    Comment


                    • #11
                      Hello Prodigy237,

                      Thank you for contacting PokerStars.

                      We are sorry to know about the difficulty. Please not that this may be due to the fact that earlier today, one of the major Internet Service Providers (ISPs), which provides a connection pathway to the PokerStars servers, experienced difficulties that caused connection problems for some of our players. As the ISP is a separate company, the issues were not within our ability to control.

                      However, everything appears to be back to normal at this time, and we apologize for any inconvenience caused by the connection issues.

                      If you were playing in a tournament and feel you were negatively affected by the ISP problems, please send us an email with the following subject line:

                      REFUND: Tournament #, buy-in, User ID

                      For instance, if your User ID is 'PokerMagic' and you played in tournament #300030551, which was a $50+5 buy-in, the subject line should look like this:

                      REFUND: Tournament #300030551, $50+5, PokerMagic

                      If you are not sure of the tournament number then you can locate it via the the PokerStars software:

                      'Requests -> Tournament History...'

                      Once again we sincerely apologize for any inconvenience this situation has caused and thank you for your patience as we resolve matters.

                      In the meantime, if there is anything further we can do for you, please do not hesitate to let us know.

                      Thank you for choosing PokerStars.

                      Regards,

                      Nuno
                      PokerStars Support Team
                      Hi all,

                      I received the above response from Support, but this is 'identical' to the email I received yesterday... & more importantly the connection is still pants!!!

                      GL @ the tables [... for those of you that can still get on to Stars]

                      Tony

                      Comment


                      • #12
                        Update...

                        For those of you affected [... or interested].

                        The connection problems are still unresolved... No-one [incl. Stars] appears to saying v much other than the cause of the problem is still being investigated. The suggestion is that it is something to do with undersea cabling between the mainland & IOM, but this hasn't been confirmed to my knowledge by either party?

                        I managed to connect briefly yesterday accessing via BT WiFi-with-FON [Free to BT Broadband customers], but even this seems to timeout after a while, so loathed to play any major tourneys or Zoom until the problem is fixed.

                        If anybody has any further information or update... It would be appreciated.

                        Many thanks,

                        Tony

                        Comment


                        • #13
                          It's getting pretty annoying at this stage.

                          I'm not usually someone that is into brand loyalty or anything, but I really like Pokerstars, and I'd like to be playing on there. Its not Pokerstars fault of course but if you can't play there is pretty crappy.

                          The alternatives are not the same.

                          Comment


                          • #14
                            Originally posted by bhoylegend View Post
                            It's getting pretty annoying at this stage.

                            I'm not usually someone that is into brand loyalty or anything, but I really like Pokerstars, and I'd like to be playing on there. Its not Pokerstars fault of course but if you can't play there is pretty crappy.

                            The alternatives are not the same.
                            I'm just glad I made enough VPPs earlier this month to retain my VIP status, otherwise I would be seriously p*ssed... & whilst I accept Stars are not at fault the lack of help/feedback from both BT and Support is frustrating.

                            Comment


                            • #15
                              I've been on the phone trying to leave BT. Cheeky sods say I'm still under contract and it will cost me £270 to leave.

                              Comment

                              Working...
                              X

                              X Cookies Information

                              We have placed cookies on your computer to improve your experience on our website. You can change your cookie settings at any time. Otherwise, we'll assume you're OK to continue.