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Have no access to videos

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  • Have no access to videos

    I can't access any videos. There should be no problem regarding the FPP required as I have more then enough FPP to cover even the 150+ required for some videos. Can you check please as it is very frustrating not able to look at any videos. Hope this will not take too long to fix. tks

  • #2
    **moved to more appropriate forum JWK24** Hi Skeldarkday! The number of vpp's that are required for the videos needs to be accumulated each and every month, not an overall total. I only show in our system just over 12 vpp's for you for last month, which means that the 20+ and 150+ videos should be unavailable, until you earn that amount this month. Good luck at the tables.umbup: John (JWK24)

    6 Time Bracelet Winner


    • #3
      If you are away for a few months you lose access not fair really. BTW I check on Pokerstar and they have me for 34.55 for this month. If I was a new player and member I can understand that but I am not. How can you have 150 FPP at the beginning of a month anyway? Can you explain me that?

      You punish players for having a life outside poker or personal matter keeps you away from the tables. Not fair at all.

      Who can I speak to to have this action reverse? I should have access now and not have to wait to access those videos which is there to help you with your play.
      Last edited by Skeldarkday; Mon Feb 04, 2013, 10:41 PM.


      • #4
        You need to get the vpp's this month or last month. If you have over 20vpp's this month, then the 20+ ones should unlock for you within 48 hours of when you obtain them.

        If you do not get access after 48 hours of when you obtained 20+ or 150+ for that month, please e-mail and they will be able to help.

        John (JWK24)
        Last edited by JWK24; Mon Feb 04, 2013, 11:32 PM.

        6 Time Bracelet Winner



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