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Why does my profile say I have less VPPs?

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  • Why does my profile say I have less VPPs?

    My profile says I have only 4.64 VPPs, but I have over 20 now and I still can't watch some of the videos. Why is this?

  • #2
    Hi Pirate334. Welcome to the forum. You can get an overview of all PSO has to offer here.

    Your profile shows the VPPs you earned last month. This controls your prize level in the league this month and if you could have been eligible for the Premier League. It also sets your level for access to the video library. When you accumulate 20 VPPs this month your access will be upgraded, however this can take up to 24 hours to take effect. There still will be some videos restricted to members who have 150 VPPs that you will not be able to watch.

    Good luck
    Doug
    3 Time Bracelet Winner


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    • #3
      It's been several days now and my VPP's still haven't been updated.

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      • #4
        Originally posted by Pirate334 View Post
        My profile says I have only 4.64 VPPs, but I have over 20 now and I still can't watch some of the videos. Why is this?
        Hi Pirate334, I'm slightly confused by this. Do you mean your profile here at PSO? As in the profile box that appears in the top right hand side of this page? Raiser umbup:
        Moderator

        Bracelet Winner


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        • #5
          On my pokerstars account I have had over 20 VPPs for a few days now, but on PSO it says I still have 4.64. I have the - sign in a blue circle in the top right corner of the screen, instead of the 20+ in a green circle.

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          • #6
            Hello
            I think that the best thing for you to do is email support@pokerschoolonline.com and they will be able to sort it out for you.
            Moderator

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            • #7
              Hi
              This has been checked out for you and the position is that
              You got 4.64VPP's last month (so since the league status is based on the prior month, they're listed at 4.64VPP's)

              You do have 20+ this month, but since you have to earn them the prior month for your league status, they won't show as 20+ in your profile until next month.

              Thanks for your post, hope this explaines it ok for you.
              Last edited by wiltshireman; Thu Dec 13, 2012, 10:53 PM. Reason: typo
              Moderator

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              • #8
                Ah ok, that makes sense. Thanks.

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                • #9
                  You can access the 20 VPP restricted videos in the library now. You do not have to wait until next month. the upgrades to video access are usually granted within 24 hours of you earning the VPPs.

                  Good luck
                  Doug
                  3 Time Bracelet Winner


                  Comment

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