PokerStars homepage
  • If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Announcement

Collapse
No announcement yet.

VPP Level Incorrect

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • VPP Level Incorrect

    On the profile column on the right of the screen it describes my 'Your Level' as <20, I am also unable to watch the 20+ videos.

    However, when using the PokerStars client it says I have collected 20.28 VPP this month.

    Thank-you.

  • #2
    If you collect over 20 VPPs in a month, then the following month you will have access to the >20VPP content.

    Comment


    • #3
      Hi Horatius,

      welcome here at PSO.

      Did you collect the VPPs recently? It may take up to 48 hours in order to get the VPP details transferred to PSO. After reaching a certain level (e.g. 20 VPPs) you should become eligible to watch all 20vpp content and training sessions for the actual and the next month.
      If it's still not working after 48 hours pls write an email to our support and they will help you out.

      Regards,
      Christopher

      Comment


      • #4
        Hi Christopher,

        Thanks for the warm welcome, I'm finding all the tutorials really useful already.
        That's right I got them recently, I'll wait 48 hours and see what happens.

        Regards.

        Comment


        • #5
          Apologies, Christopher is a more reliable source than I.
          Last edited by Embrangle; Tue May 22, 2012, 05:54 PM.

          Comment


          • #6
            VPP restrictions

            No problem Embrangle. Thanks for trying to clear up the problem for Horatious. The VPP restrictions on the videos are still fairly new and even some long time members may still be unsure of the details. Some may also be confused by the differences between the league and video requirements

            Getting 20 VPPs this month does not qualify you for the increased month end prizes in the open league or make you eligable for promotion to the premiere league next month. The VPPs earned this month are only applied to next month.

            For the video restrictions, your VVPs earned this month will app;y to satisfy the requirements next month. In addition they will beused to satisfy the requirememts for this month as soon as they are processed for PSO This can take up to 48 hours. If the restrictions are not lifted by then support should be contacted. If you do not have the required VPP status you can still watch the live training as a viewer, even if the recorded session will be restricted..

            I hope this clears up the VPP requirements for you
            Doug
            3 Time Bracelet Winner


            Comment

            Working...
            X

            X Cookies Information

            We have placed cookies on your computer to improve your experience on our website. You can change your cookie settings at any time. Otherwise, we'll assume you're OK to continue.