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Scratch & Match | Players Unable to Play | Support Thread

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  • Scratch & Match | Players Unable to Play | Support Thread

    This thread is only for players that cannot play the Scratch n' Match game at PokerStars School and would like to know why. If this is the case for you please post below and a member of the team will try to assist you.

    Online Poker League
    Can you win the leaderboard?

  • #2
    For the attention of:

    baybye
    marty_mcgraw
    @The Mask BG
    Hawkstar123

    Support have replied to me and they can't see any obvious reasons why you should not be able to play Scratch n' Match.

    What exactly happens when you try to play, do you get a pop-up message or anything like that? If so it would be great if you could post a screenshot of it here in this thread.

    The advice given by Support is to to try to clear cache or try a different browser if it doesn't work. If neither of these things work please let us know again and we'll look deeper into the issue.

    Thanks.
    Online Poker League
    Can you win the leaderboard?

    Comment


    • #3
      Why can't I play scratch and match anymore?I get a notice saying my account is not registered.

      Comment


      • #4
        Originally posted by baybye View Post
        Why can't I play scratch and match anymore?I get a notice saying my account is not registered.
        Hi baybye

        Support have replied to me and they can't see any obvious reasons why you should not be able to play Scratch n' Match.

        What exactly happens when you try to play, do you get a pop-up message or anything like that? If so it would be great if you could post a screenshot of it here in this thread.

        The advice given by Support is to to try to clear cache or try a different browser if it doesn't work. If neither of these things work please let us know again and we'll look deeper into the issue.

        Thanks.
        Online Poker League
        Can you win the leaderboard?

        Comment


        • #5
          hi. So I’ve experienced the same problem as others have posted about: not being able to play the scratch and match because my account is no longer eligible. I have already emailed support@pokerstarsschool.com a few times with no reply. will try emptying cache
          Paul

          Comment


          • #6
            Originally posted by 4wheeled View Post
            hi. So I’ve experienced the same problem as others have posted about: not being able to play the scratch and match because my account is no longer eligible. I have already emailed support@pokerstarsschool.com a few times with no reply. will try emptying cache
            Paul
            Thanks 4wheeled, let us know how you get on.
            Online Poker League
            Can you win the leaderboard?

            Comment


            • #7
              hi. I've tried Safari and Firefox. still not working. still no reply from support. would one of you guys ask for me please? thanks
              Paul

              Comment


              • #8
                Originally posted by 4wheeled View Post
                hi. I've tried Safari and Firefox. still not working. still no reply from support. would one of you guys ask for me please? thanks
                Paul
                Hi 4wheeled,

                Yes, support are aware of this and they have asked the technical team to investigate. Unfortunately we haven't found a fix yet.
                Online Poker League
                Can you win the leaderboard?

                Comment


                • #9
                  3 weeks and more no solution about that problem!

                  Comment


                  • #10
                    Originally posted by 197096 View Post
                    3 weeks and more no solution about that problem!
                    It's estimated another 3-4 weeks before a fix is found. A good few players have the same issue.
                    Online Poker League
                    Can you win the leaderboard?

                    Comment


                    • #11
                      as of this morning my Jackpot was up and running. thanks a lot royal for coordinating the fix. I appreciate the work you do in the forum.

                      Comment


                      • #12
                        4wheeled

                        Great to hear that. Hopefully the techs have whatever the problem was, fixed.

                        John (JWK24)
                        Super-Moderator



                        6 Time Bracelet Winner




                        Online Poker League
                        Can you win the leaderboard?

                        Comment


                        • #13
                          Good for you 4wheeled! My jackpot is still off!

                          Comment


                          • #14
                            Please fix issue cannot play scratch and match I have deposited many times

                            Comment


                            • #15
                              Originally posted by briggsrj View Post
                              Please fix issue cannot play scratch and match I have deposited many times
                              briggsrj

                              There is probably a problem with your account. Please e-mail support@pokerstarsschool.com about it, as they will be able to look up your account info (the mods here don't have access to anyone's info).

                              John (JWK24)
                              Super-Moderator



                              6 Time Bracelet Winner




                              Online Poker League
                              Can you win the leaderboard?

                              Comment

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