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  • Disconnected

    Been disconnected for 20mins know any body know why?
    Guess they have stole all my chips by now

  • #2
    I think Wednesday is the Server restart day around 7am EST
    Super-Moderator

    7 Time Bracelet Winner



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    • #3
      I was in the middle of a hand in the the middle of a tourney ?

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      • #4
        can't login either to make up for my premier points

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        • #5
          They normally warn you about server restarts, run down the MTTs and sitngos so that they finish before the reboot. I was playing cash tables until about 11:30, left to go for lunch, gobbled it down and got back just in time for PSO Premier, having the afternoon free.

          Is there somewhere on their website online, but not on the client PS software, where they announce these things?

          Not that anybody is panicking........I'm sure it's not the DOJ

          Ed from Edinburgh - EdinFreeMan
          Last edited by EdinFreeMan; Wed Oct 26, 2011, 03:09 PM.
          4 Time Bracelet Winner


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          • #6
            ive been trying for fifty minutes to login to play prem league also but no joy.

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            • #7
              I had chips in play wonder what happened to them ?

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              • #8
                They normally warn you about server restarts, run down the MTTs and sitngos so that they finish before the reboot. I was playing cash tables until about 11:30, left to go for lunch, gobbled it down and got back just in time for PSO Premier, having the afternoon free.



                did you get to register for the prem then edinfreeman.? or did anyone.?

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                • #9
                  The PS site was also down for some reason. I didn't see any warnings either.

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                  • #10
                    no - but back online now - looks like 235 managed to reg for premier including UK players - probably saved me some points lost


                    EdinFreeMan
                    Last edited by EdinFreeMan; Wed Oct 26, 2011, 03:34 PM.
                    4 Time Bracelet Winner


                    Comment


                    • #11
                      thanks for that edinfreeman but im baffled how they managed that as i was trying from 12.15 until 12.59.

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                      • #12
                        They had server problems. Refund available. Thanks Pokerstars

                        Hello,

                        Thank you for your report.

                        One of the major Internet Service Providers (ISPs), which provides a
                        connection pathway to the PokerStars servers,
                        experienced difficulties that caused connection problems for some of our
                        players.
                        As the ISP is a separate company, the issues were not within our ability to
                        control.

                        We apologize for any inconvenience caused by the connection issues.

                        If you are still having problems logging into PokerStars, please close and
                        restart the program. Trz again after 5 min if zou do not get a connection.

                        If you were playing in a tournament and feel you were negatively affected by
                        the ISP problems, please send us an email with the following subject line:

                        REFUND: Tournament #, buy-in, User ID

                        For instance, if your User ID is 'PokerMagic' and you played in tournament
                        #300030551, which was a $50+5 buy-in, the subject line should look like this:

                        REFUND: Tournament #300030551, $50+5, PokerMagic

                        If you are not sure of the tournament number then you can locate it via the
                        the PokerStars software:

                        'Requests -> Tournament History...'

                        Once again we sincerely apologize for any inconvenience this situation has
                        caused and thank you for your patience as we resolve matters.


                        Regards,

                        Christian
                        PokerStars Support Team

                        Comment


                        • #13
                          Originally posted by JokerAce68 View Post
                          thanks for that edinfreeman but im baffled how they managed that as i was trying from 12.15 until 12.59.

                          I can only guess it affected limited area or they were registered right after 12noon UK time before it went down - I don't think PSO can do much to compensate players who were unable to register for the league games.

                          Very nice work in the Premier League btw JokerAce - our leading UK Player right now - good luck for the rest of the month

                          Ed from Edinburgh - EdinFreeMan
                          4 Time Bracelet Winner


                          Comment


                          • #14
                            Could i maybe get 130 points in the premier because i felt very lucky but was unable to register lol

                            Comment


                            • #15
                              Originally posted by EdinFreeMan View Post
                              I can only guess it affected limited area or they were registered right after 12noon UK time before it went down - I don't think PSO can do much to compensate players who were unable to register for the league games. Very nice work in the Premier League btw JokerAce - our leading UK Player right now - good luck for the rest of the month Ed from Edinburgh - EdinFreeMan
                              Thankyou Ed you are not to far behind yourself,hope to see you on the tables,good luck to you to sir.umbup:

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