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    There's seems to be lots of whining about PokerStars Moderators Please take time to read post #32 of The OP posted about the English chat and the moderators, NOT about support or other issues, therefore I will answer again. By the way I had posted an answer in this thread about chat issues 4 days earlier http://www.pokerschoolonline.com/for...ons-in-Russian Chat issues: 1) English Only: When non English is being used, call a MOD (not support, no need to email support). MOD's will only act if there are more than 4 lines and at least 4-5 words per line. When this occurs, the MOD will send a warning to the player. If in the players file it's a repeat offense (third time), he will then get a formal warning (email). The next step is a 3hr chat suspension, then a 1 day, then 1 week, then a month, the 6 months (but only after getting 8 times 1 month). Remember that every time, it must be 4 lines of 4-5 words. 2) Swearing: When swearing is being used, call a MOD (not support, no need to email support). Only words that are bypassed will be acted upon. In other words, PokerStars uses a censor software to eliminate the most common swear words. It will replace the words with ****, therefore even though you know what the player meant, it doesn't mean it's that word. In this case, nothing will be done. Again there are steps for the chat banning, such as the English ban. There are plenty of other related chat issues, but I will not go into it for now, as it's not thread related. Another very important point brought up, was the time response. There are over 100,000 players playing at the same time, that's a lot of call possibilities to the MOD's. The schedule as about 40 mod's working at one time (during rush hours) and much less during low peaks. So time response could be long at some point. Calls are queued, so if there is a huge traffic of calls, it could take 15-20 minutes (I know, I would show up at the table and it was closed) As for the MOD's replying to close chat, stop calling or getting banned for calling to often, not for the non English. Close chat will be said by the MOD, if you are being annoyed by another player (NOT FOR NON ENGLISH). You'll never get chat banned for reporting about non English, unless you have a huge history (see above steps for chat banning). As for stop calling, if you're always calling for one word or one line, they might, therefore wait for 4 lines of 4-5 words each and then call MOD. I was a MOD, I wasn't allowed as per documents signed. I did decide lately to mention it, because of all the blasting of MOD's which they don't deserve, because most of the posters have no clue what's so ever of the job description and the rules they must follow. Lots of the posters think that everything is to be solved by MOD's or support and nothing is done. Unless you are the MOD or the support, then how would you know? There are plenty of other subjects, but I will not go into them, as this thread was about MOD's and English chat. I'm done umbup: Also, Moderators for PokerStars are paid peanuts to do this dirty task and the amount of them available to answer all the calls is very little. About 7 months ago when I was one of them, we were 128 total. We all had shifts, so at one time we could be 8-10 working. So with 22,000 tables, we had lots to cover. Which brings me to this. With the Black Friday of April 15th, lots of Moderators have left. Because the Moderators are paid in FPP's and if they can't play them for cash, what's the use? I spoke to a good friend of mine, she's was a Moderator until then and she said lots have left (lots of the mods were Americans). This is the reason for long time responding or no mod showing up. If any one is interested in that job, let me know and I'll put you in contact with the right people. SO PLEASE STOP ALL THE WINING AND THE CRITICISM ABOUT THE MODS.... THANK YOU umbup:umbup:
    Last edited by Sandtrap777; Sun Aug 07, 2011, 07:49 AM.

  • #2
    umbup:umbup:umbup:umbup:umbup:umbup:umbup:
    Bracelet Winner


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    • #3
      Hmm, become a MOD.... You mean have authority? MUHAHAHAHAHAAH. Could you explain it a bit more?

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      • #4
        Originally posted by the_eagle23 View Post
        Hmm, become a MOD.... You mean have authority? MUHAHAHAHAHAAH. Could you explain it a bit more?
        NO authority, you got to follow the written rules and apply them and you can't divert from it

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        • #5
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          Last edited by Deleted user; Sun Aug 07, 2011, 08:01 AM.

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          • #6
            SANDS POST WAS NOT MENT FOR YOU
            IT WAS FROM ANOTHER THREAD ABOUT CHAT



            sometimes i laugh so hard tears run down my leg

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            • #7
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              Last edited by Deleted user; Sun Aug 07, 2011, 08:01 AM.

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              • #8
                SO WHY DID YOU THINK IT WAS AT YOU ????



                sometimes i laugh so hard tears run down my leg

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                • #9
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                  Last edited by Deleted user; Sun Aug 07, 2011, 08:02 AM.

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                  • #10
                    Originally posted by Deleted user View Post
                    Im not sure why its a issue again to be honest,we agreed to disagree and moved forward.
                    Can see that he is voicing his concern towards me because I am the most vocal against them.

                    But chat mods are not a issue for me,I may have slammed them but that was me stirring the issue about collusion since I was hot at that time. They have their rules they have to follow and I get that.
                    for the life of me I wish someone at PSO or P stars would do something about all the non English chat that is occurring at the tables .Happens all the time in the pso tourneys ya say something to the people doing it and they get pissed off or ignore you.I have called a chat mod they either ignore you or come on do a polite chat warning if you can call it a warning the people say sorry boss then go right back to talking non English again .....pisses me off that stars has the English site rule but does nothing to enforce it ,as far as i am concerned these people that are warned and continue to ignore the warnings should have their chat privileges removed at least for that tourney.It gives them an unfair advantage over others who have no idea what they might be discussing at the table if you know what i mean imho.......scorp

                    Read more: Pokerschool Premier League Thread - Page 14 - PokerSchoolOnline Forum http://www.pokerschoolonline.com/for...#ixzz1UJEC4TBv


                    SOME PEOPLE MISSED IT SO HE WAS SHOWING "THEM"
                    HAD NOTHING TO DO WITH YOU
                    GOOD LUCK


                    sometimes i laugh so hard tears run down my leg

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                    • #11
                      funny but I believe the post may be for me of course i could be wrong .....I don't believe I called out mods or insulted them but if it is perceived that way that was not my intent .The point of the post was to point out a Pstars problem and a rule that they made I might add and seem to be incapable of or possibly unwilling to properly enforce ...but I guess the forum police saw it only as me whining so if that is your opinion you are entitled to it .I'm guessing from the flavour of cookies post that P stars chooses to ignore the issue anyway ,so in that case I'm just pissing in the wind anyway(taking a newfie shower ....lol)Flame on forum police flame on.......scorpP.S sorry you got dragged into this cookies and thnx for the mod rules explanation sand

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                      • #12
                        Originally posted by scorpion1367 View Post
                        funny but I believe the post may be for me of course i could be wrong .....I don't believe I called out mods or insulted them but if it is perceived that way that was not my intent .The point of the post was to point out a Pstars problem and a rule that they made I might add and seem to be incapable of or possibly unwilling to properly enforce ...but I guess the forum police saw it only as me whining so if that is your opinion you are entitled to it .I'm guessing from the flavour of cookies post that P stars chooses to ignore the issue anyway ,so in that case I'm just pissing in the wind anyway(taking a newfie shower ....lol)Flame on forum police flame on.......scorpP.S sorry you got dragged into this cookies and thnx for the mod rules explanation sand

                        WHAT YOU FAIL TO GET IS THAT IS DOES NO GOOD TO CALL THE MOD ONCE IF THEY KEEP IT UP
                        THE MOD IS NOT LOOKING AT THE TABLE
                        THEY MOVE ON IT IS UP TO THE PLAYERS TO BE THE POLICE
                        IF YOU JUST CALL THEM ONCE AND THEN POST ABOUT IT IN THE FORUM IT DOES NO GOOD
                        SO SORRY ABOUT TRYING TO TELL YOU THE FACTS
                        IF YOU WANT TO TAKE IT AS FLAMING SO BE IT BUT YOU HAVE BEEN HERE LOGE ENOUGH TO KNOW THIS
                        SO HAVE A GOOD NIGHT



                        sometimes i laugh so hard tears run down my leg

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                        • #13
                          GEEEEEEEEEE COOKIE

                          This is not about you, it's not about what you said and I ain't talking about support and it's not against scorpion either.

                          I was just bringing up a conversation I had with a friend of mine who was a mod which explains why mods are not showing up or taking a long time to respond. And I was also re-posting some in's and out's about a mod's job and what's the best way to contact mod.

                          And by the way, support is also having a shortage of people, so answers may take longer to come

                          Hope you understand what I'm trying to say this time and I definitely won't argue with you about support because I didn't work there.

                          Last edited by Sandtrap777; Sun Aug 07, 2011, 06:37 AM.

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                          • #14
                            It must be about me then...

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                            • #15
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                              Last edited by Deleted user; Sun Aug 07, 2011, 08:02 AM.

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