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Using the Customer Support section

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  • Using the Customer Support section

    Welcome to the Customer Support section of this forum

    We encourage members of the community to post queries and support each other by responding to account-type queries. Our goal is for everyone to be supported quickly and accurately, and we believe that many players already possess the ability to help each other in this regard.

    If you wish to make a post, you will be required to sign up to the Schools forum. Please do so by clicking here.

    We also have some dedicated Stars Support team staff who will monitor this forum and provide answers/clarifications to any topics that may require internal knowledge of how and why certain processes work. These staff are identifiable by the fact they have "Host" at the start of their username AND the fact they have "Stars Support" in their moniker description.


    How to use this site efficiently (we recommend the following):

    - Make sure you add tags when posting, to allow for better searches by your peers.
    - When posting please DO NOT provide any private information about your account. If your query is deemed to niche/specific to your account we may recommend that you contact Customer Support directly, and will advise you of this and the recommended channel to do this on.
    - When searching, we recommend that you search in the Customer Support sub-forum only, if you are looking for an answer to an account query.
    - Please provide the license that your account is on, such as .UK, .COM, .EU etc. This will help those assisting you identify if there are any specific nuances/stipulations with that license, and prevent any misinformation that does not apply to a certain license.
    - We recommend subscribing to any thread where you have the power to answer a given question and/or may be interested in future updates on that topic.

    We will aim to be proactive in providing major Announcements (add URL) and recommend that you subscribe to that space to be alerted when anything meaningful, affecting players en masse, occurs.

    The rules for posting on this site can be found here.
    Last edited by HostSimonD; Wed May 01, 2019, 05:07 PM.
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